We understand that life happens. You can reschedule one lesson up to 24 hours before its start time, based on your teacher’s availability. Please note that the same lesson cannot be rescheduled more than once. If you’ve purchased a set of lessons, one rescheduling is allowed at no extra cost, provided it’s done 24 hours in advance. For lessons canceled less than 24 hours before the start time or for missed classes, rescheduling isn’t possible. However, you will still receive the lesson materials and homework, and you’re welcome to email the teacher with any questions.

Unfortunately, we do not offer refunds unless a course or private lesson is canceled by us or the teacher. In such cases, we provide either a full refund, a prorated refund based on the lessons you’ve already taken and processing fees, or the option to reschedule at no additional cost. We prioritize flexibility, allowing you to purchase as many lessons as you like—even just one to try before committing.

We are a firm believer that in order to master the language you need to speak it. Therefore, in our lessons, unless you request differently due to your needs, we use the communicative approach. This means: dialogues, interactions, role plays, conversations, etc. It doesn’t mean that the lesson is a purely conversational one. It means for example that if you learn a grammar topic, the teacher will have you practice it as it was a real situation. The same applies for reading and listening: questions on those topics will be asked to allow you to practice. You will then practice writing through assigned homework and specific grammar exercises.

Yes, we offer lessons tailored to specific purposes. During your complimentary discovery call, you and the teacher will discuss your goals and create a customized plan to achieve your desired outcomes. Whether you need language training for academic purposes, such as proficiency test preparation, or any other specific needs, our lessons are designed to help you succeed.

You can choose from the following options, regardless of the language you wish to learn:

One-on-One Lessons: In this format, it’s just you and the teacher. Private lessons typically last one hour, though extended sessions can be arranged upon request. Before the lesson, your teacher will send you materials via email, which she will review with you during the session, along with any assigned homework. Lessons are tailored to your specific language needs and can cover all or some of the four language skills—reading, writing, speaking, and listening—depending on your goals. These goals are discussed in a complimentary preliminary chat before starting your lessons. You choose the frequency of these lessons in agreement with your teacher, whether once, twice, or multiple times per week (see our cost-related FAQ for more details).

Private Group Lessons: Learn with friends, family members, or coworkers at the same language level. During the complimentary discovery call, your levels will be assessed to ensure compatibility. Please note that private group lessons cannot mix children with adults, as their learning styles differ. Like one-on-one lessons, group sessions involve speaking practice, reading, writing, listening, grammar, and reviewing materials sent via email, as well as homework and a customized program. You decide the frequency and duration of these lessons in consultation with your teacher (see our cost-related FAQ for details).

Public Group Courses: Learn alongside other international students in a small group setting, capped at 8 participants to enhance the learning experience. We organize these groups (minimum 2 participants) and offer courses during specific times of the year, usually in September/October, January/February, and May/June, as well as some shorter workshops. These courses consist of 10-20 lessons, each lasting 1 hour and 30 minutes.

We use The Common European Framework of Reference for Languages (CEFR), which divides language learning in 6 levels: A1, A2, B1, B2, C1 and C2, where A is the beginner level, B the intermediate and C the advanced one. Once the teacher evaluates your level, she will let you know how many lessons or hours you roughly need to reach the end of the level. The amount of hours varies according to the level and the language, as well as your effort for learning and completing your assignments. Here’s a rough estimate of the hours needed to complete each of the above levels:

A1 Breakthrough or beginner

From absolute beginners to A1

Approx. 45-80 hours

A2 Waystage or elementary

From A1 to A2

Approx. 80-120 hours

B1 Threshold or intermediate

From A2 to B1

Approx. 160-200 hours

B2 Vantage or upper intermediate

From B1 to B2

Approx. 240-280 hours

C1 Effective Operational Proficiency or advanced

Approx. 400 – 500 hours

C2 Mastery or Proficiency

During the complimentary consultation, the teacher will assess your level through questions and an informal conversation. To gain a clearer understanding of your proficiency, we also provide a written placement test via email. 

We strive to accommodate your busy schedule. However, due to our teachers’ multiple classes, your preferred day and time may not always be available. During your consultation, you and the instructor can discuss alternative options to find the best solution for your needs.

We offer private Italian lessons, primarily catering to adult beginners (levels A1 and A2). However, we also provide private lessons for intermediate and advanced learners, as well as group classes and workshops.

Yes, all our instructors are native Italian speakers with extensive experience and certifications in teaching Italian to non-native speakers.

It is possible to request to change teacher by e-mailing us anytime during your lessons. We will evaluate the situation, see if there is another available teacher at your preferred day/time and work with you to accommodate your needs.

Absolutely! Our tailored beginner lessons are designed to help you start speaking Italian from the very first session, with a focus on practical and conversational skills.

YWe do offer lessons for children (ages 5–12) and teenagers (ages 13–18), featuring interactive and age-appropriate activities to ensure an enjoyable learning experience. However, these lessons are subject to teacher availability, so we encourage you to reach out to confirm scheduling options.

Yes, we offer a complimentary 10-minute discovery call with one of our native instructors to discuss your goals and customize your learning plan. Contact us via email to schedule yours.